MX-5 OC Forum

I have had mine 7 weeks and have what sounds like the same issue, mine had been in twice and they clearly dont know how to fix it. On mine Error 10 shows when trying the Live menus but there is another crucial menu option, somewhere in settings that gets you the softrware and map version numbers etc and on that screen is a network button - it takes you into the mobile phone settings. Mine has no number next to SIM or IMEI and the antennae stmbol shows it has no signal.

Like you I believe there is a SIM card fault but they dont get it and have swapped my SD card, then claimed my trial had run out. I pointed out I havent had it 3 months yet.  I have no idea why they cant fix it.

Whilst it was in I managed to look through their online tech guide and yes there is a SIMcard but its on the bottom of the unit so it has to come out to get at it.

On Friday they promised me to call me on Monday to say what to do next. This will be the third time and I am going to be pushing for them to swap the unit - there is an identical unit in a Mazda 6 in the showroom.....they claim that wont work in an MX but I am sure thats crap.

and yes I have trouble with the phone book transfer, I get half a dozen numbers for the people with names starting with A, B and C and it cant doiwnload anyone else....downside of a Blackberry with all the Outlook data in it. However the microphone is not good enough to use most of the time so I dont worry about it much.

Call logged (no live and partial phonebook transfer) with tomtom support, just sent them detailed system information. Will update the forum as and when I get updates,

Craig

update - 2nd level support said that as the sim/server looked correct from their end and I'd done the factory reset/soft reset process it looked like a hardware issue. So they advised  me to contact the dealer for what I imagine will be a head swap. Now awaiting a call from the warranty manager at the dealer who, I'm told, has several tomtom cases on the go.

BR

Craig

replacement head unit on order so it'll be a trip to the dealer in a couple of weeks

Jealous now, your dealer sorted it out within days mine still hasnt sorted it in 2 months.  Thanks for update will use to put pressure on my dealer.

Hope it helps. The main thing I think is to get the email from tomtom confirming there's nothing they can do and that they require the dealer to sort out the unit under warranty. This took me about 5 days from logging the call with tomtom to getting the final update in my tomtom support account.

NB if you call tomtom from the car on your mobile, and you want to avoid any 08 mobile charges, 02073 875444 (courtesy www.saynoto0870.com) works well.

Whilst there's still a chance that tomtom can fix it remotely, the dealer risks not being reimbursed under warranty for any work they do that tomtom may say in the end was not necessary.

BR

Craig

Cheers for that. Will try it

Hi

I have a venture with the inbuilt sat nav and I emailed TomTom asking about speed related volume, I find the lack of it a real pain in the behind

Got the reply below so maybe we should start a campaign to get all Mazda owners with this sat nav fitted to raise a case with TomTom, probably won't get us anywhere but if we don't try we won't get.

Other than that the car is great, although it did manage to get hit by two stones in its first 400 miles 

TomTom response below

I was thinking of doing the same as the unit obviously has all the inputs it needs so its just a software change.

I will riase the same request, where did you do it? DO you have a link?

ditto..

plus how to cancel a TA without having to turn them off

usb play order

playlists

pause music playback during a phone call...

Hi

I just went in to my TomTom account and into the support section, once you dig through the relevant bits you can ask a question specific to this device

Same unit is in other mazdas as well I believe, does anyone have an account on a general Mazda forum, if so it would be good to post there too.

Stuart

I have done that and complained about my Live services and suggested a software update to adjust volume by speed.

She is booked in dealer again and after being very aggresive they suggested they might try swapping the head unit for another one to see if that resolved the fault. Fingers crossed they will sort it out this time.

My response from TomTom is not so positive.....

I have also checked and unfortunately we do not have any plans for further application updates that may allow you to link the volume to the car speed.

Need more people to comment.

mmm, not what i had hoped. I find it amazing that they didnt include it in the first instance, it has all of the information it needs to do this but not the time or effort to develop it. 

I dont think TomTom do things other than basic navigation very well at all. As you say we need more people to comment, i assume there must be general mazda forums but probably not so active. Also I believe that the venture was sold in Europe as the "Spring Edition" so maybe a few foreign owners might pick it up and contact TomTom.

Not the end of the world really but would be nice if it was there.

Maybe we should start a specific thread about it rather than buried at the end of this one.  I will start a specific one.