User Name - Uk-performance-uk
Purchased - 1.6 Stainless Steel Manifold - NEW
Problem - Didn't fit due to the holes on the head mounting plate being incorrect, and once that was sorted, the down pipes touched the bell housing
Below is my full experience with dealing with the problems, it is 100% honest, and I invite you all to make your own decision on if you think they are a fair trader to deal with, I know I will no longer deal with them at all.
28/03/12 - I purchased the manifold in good time so that is was ready to fit on the speedster when it returned from paint.
14/06/12 - the speedster was ready for this part to be fitted, but I discovered that it wouldn't fit, due to the holes on the mounting plate to the head being approx 3mm out in some cases, so I sent a message to uk-performance-uk saying this, and that I thought I could get it to fit by drilling out the holes, but I wanted a small refund to cover my time to do this, they offered £15, which I accepted - this £15 has still not been recieved.
01/07/12 - I discovered that once the holes were drilled out and the manifold was fitted that there was another problem, one pair of down pipes were touching the block, right near the bell housing, I don't have a means to modify this other than cutting and re-welding, which would destroy the finish of the manifold, so not something I was willing to do, so i contacted the seller to report this second problem
02/07/12 - recieved a reply from uk-performance-uk asking when I purchased the item, to which I replied with the date of purchase
03/07/12 - I recieved this reply, copied word for word
I have just spoken to the manager and I`m very sorry to say that but
we can`t accept return of this item as it has been over 30 days policy I`m
I didn't think this was very fair, so i expressed this, and mentioned that the sale of goods act says that a product must be fit for purpose, and this clearly wasn't, they replied asking for photos
by this time I had already removed it from the car, and I was away for a while.
17/07/12 - I refitted the part and sent photos, and received a reply saying that due to the length of time they could only offer me £30 store credit and I keep the part, or full store credit if I return the part.
the problem is, store credit is not really any good to me because they don't have any manifolds, or any other parts that I want, so i asked for a refund.
from that date to today many emails have gone back and forth all saying the same thing really, them saying that is all they can offer me, and me saying that it isn't good enough, and I need a full refund or a manifold that fits, they will not give me either.
So with no other options really open to me, all I can do is post this experience on the forums.
I guess that I should have fitted it straight away, but I still think they are being un fair, I know that if I return that part to them they will send it back to the manufacturer and get a full refund, or replacement part, so it is win win for them, and lose lose for me.
I will leave you all to make up your own minds, but my advice is, stay away.
The MX5 Restorer - Specialists in MX5 Restoration, maintenance, and modifications, find us at - www.themx5restorer.co.uk